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FAQs

UPSY.com accepts the following forms of payment: PayPal, American Express, Visa, Mastercard, Discover and UPSY.com e-gift cards.

You can also use Sezzle to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. To learn more about Sezzle, click here.

E-gift cards are available in denominations of $25, $50, $100, $200 and $250. The e-gift card will be emailed to the purchaser and can be forwarded to the recipient of their choice. 

E-gift cards can be redeemed on UPSY.com. Enter e-gift card number at checkout. To check card balance, email us at hello@upsy.com. For full e-gift card terms and conditions, click here.

Orders are shipped via UPS and USPS, depending on the weight of the package and location of delivery. 

Orders placed before 3PM EST will ship the same day. 

UPSY.com offers the following shipping methods: 

Standard:  5- 7 business days

Expedited:  3 - 5 business days

2nd Day Air: 1 - 2 business days 

Orders over $75 ship for free.

Yes, please select "Standard" delivery at checkout.

At this time, UPSY.com does not ship internationally.

Please allow up to 24 hours for your tracking number to be updated before it shows any activity. If, after 24 hours, there is still no activity, please call or email us.

Items may be returned within 30 days of the date of purchase. Items must be unused, unopened, and in their original packaging. Refunds will be issued to the original form of payment. Sale items are final sale and cannot be returned or refunded. 

In the event that an item arrives damaged, UPSY will gladly exchange the product for the same item or an item of equal or lesser value. 

Returned items should be mailed to:

44 Bedson Road, Cranston, RI 02910

Please include your name, contact information, order number, and description of the problem. A proof of purchase is required for all returns. Please use a trackable shipping method when sending back products.

Store your UPSY products in a cool, dry place.

Orders are processed as quickly as possible and, for this reason, may not be able to be changed or cancelled. If you need to change or cancel your order, please contact us as quickly as possible after your order is placed.

Customers can receive a 10% discount on all orders through our Hero Discount Program. The following discounts are available: 

Military - Includes Active Duty, Veterans and Dependents 

Responder - Includes Police, Firefighters and EMTs

Medical – Includes Doctors, Nurses and Medical Staff

Teacher - Includes Pre-K, K - 12 and Professors 

Student – Includes Students with an eligible email

Senior – Includes Senior citizens (55+)

To receive a discount, customers must visit https://www.upsy.com/pages/the-hero-discount and click the applicable discount program.

We like to think all UPSY products can play a role in your best well-being, but we may recommend a particular product category to meet more specific needs.

If you're looking to find a point of emotional equilibrium and a more balanced state of being, our ALIGN Category of products are a great choice.

When it comes to needing a boost of energy to keep you going, our LIFT Category of products can definitely help.

For those looking to help with pain relief, irritation and discomfort, our SOOTHE category of topical products are a true "go-to".